The shift to accessible methodologies — In the product/ user experience world, wireframing is a common practice used to quickly map out a page structure and keep customers focused on a specific task during usability testing. This step was noted as crucial to the design process as it helped undercover pitfalls quickly and enabled rapid iteration…

Part II of the Realizing Accessibility Series — Before you build your pitch deck for an accessibility budget, it’s important you cultivate a culture of diversity, equity, and inclusion. The first step is to assess your organization and discover your allies within your organization. To be successful in your accessibility efforts, you must first have a culture that…

This article is a part of a series that will cover some practical ways for product teams, UX Teams, and stakeholders to get started with accessibility. The articles will cover topics including how to create an accessible product, resources on how to get started, how to get an accessibility budget, and UXR methods for accessibility testing. — I stood in front of the bathroom door, a crutch in each hand one day after hip surgery. I looked at the door — How the heck (I didn’t say heck.) am I supposed to use the bathroom? I can’t open the door. This is known as a temporary disability…

How a service design blueprint can provide the foundation for your business to meet and exceed your customer’s evolving needs — A service design blueprint is a tool that places the customer at the forefront of the experience. It can help you identify what internal and external forces most impact your customers’ experience with the brand. The blueprint is comprised of two different components — front stage and back stage actions…

It was Valentine’s Day in 1995. Our living room was re-arranged to resemble a church. I wore a hand-made pink dress with tuille. My nanny, Thedy, walked me down the isle. An officiant stood next to my mom’s boyfriend, not my dad. I began to get confused. I scanned the…

It was a dark and stormy night. The wind whipped through the trees. Inside the auditorium, we heard the collision of the warrior-like drops with the roof. This collision mirrored what was happening in my chest. Each heart beat became more thunderous. …